Shipping Questions
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If you happen to live in 48 of our 50 glorious states, WE SHIP TO YOU via Overnight Priority Fedex or Southwest Air Cargo. Alaskans: Unfortunately, we can't ship to your beautiful state right now. Why? Well, it's a bit like trying to airlift a snowman to the Sahara—shipping flowers up to Alaska ...
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I won't be home to receive and sign for my flowers. What should I do?
Answer: Schedule your flowers to be shipped to the nearest FedEx Station to hold for pickup. This way, you can pick up your delivery on your time. If you've missed your delivery due to leaving your home the exact 4 minutes FedEx arrived, you will need to coordinate directly with FedEx to determ... -
*Stands up tall like Rafiki thrusting Simba over Pride Rock: YES WE DO! Orders above $150 qualify for FREE SHIPPING within the major 48 states*. PARTY. Orders below $150 have a flat shipping fee of $50. REALITY. *We currently do not ship to Hawaii or Alaska.
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What happens if tracking says my flowers are delayed?
You are 100% allowed to cuss FedEx out, but there is no need to freak! If your flowers get hung up with FedEx Overnight Priority, you will receive them the following day. Even with a delay, your blooms will more than likely be as resilient as a Royal who’s just given birth. Here’s what needs to... -
Can you ship around holidays like Christmas, Thanksgiving, etc?
We would love it if holidays could stop falling on Wednesdays. Here's why holiday shipping throws a kink in overnight flower deliveries: We can't ship the DAY BEFORE a holiday because FedEx isn't open to deliver the next day. (Rude.) We can't ship ON a holiday because everyone's closed. (Aka dru... -
What if I missed my flower delivery?
We've all seen the Broad City episode where Abby misses her hot neighbor's delivery and has to endure package purgatory to track it down. We don't want this for you, boo! Though we always require a signature when shipping your flowers, it seems to be up to the driver's discretion whether they le... -
What time will my flowers arrive?
We HEAR you. And there is NO shame in being a curtain-twitcher while waiting on your flowers. It's exciting! When shipping FedEx, we always roll with Overnight Priority, which typically means the flowers will be delivered: By noon in all major cities. POP DAT MID MORNING BUBBLY! Later on in the... -
Can I cancel or postpone my order?
*Tear. Is this because we made a joke about being as reliable as herpes? No Order Cancellations, Postponements, or Refunds are permitted 30 days or less from your scheduled delivery date as the flowers have already been purchased and secured. No Exceptions. Our cancellation policy does not cove... -
Can I change my delivery date? Or shipping address?
In most cases, yes! Simply email orders@flowermoxie.com and include the following: Order Number Name Requested Delivery Date and/or Shipping Address change Please be mindful that we STRONGLY encourage receiving your flowers 3 days before your event to give you 1 prep day and 2 design days, as we... -
Currently we only ship within the United States due to the high expense of international shipping and potential for delays. Bummer, eh? HOWEVER, we have had success with couples who live close to the border crossing over to pick up from a FedEx holding facility. If you live near the USofA, and a...
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*Ugly cry. We unfortunately do not ship to Hawaii anymore. To protect native flora, Hawaii's Agricultural Department is super strict on what they allow through Customs. They also do not provide a comprehensive list of what flowers/greenery are restricted. This sometimes results in flower shipmen...
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You might get your tracking number just a few hours before you receive your flowers. Here's why: While flowers are usually shipped from the farm a few days before you receive them, there's a chance we won't receive tracking numbers until the flowers reach the US. As a result, we might receive tr...