Shipping Questions

  • What are your shipping options?

    What AREN'T our shipping options? Flower Moxie offers more ways to get yo' flowers than any other online company. SWA Cargo: You can ship your flowers to a Southwest Air Cargo facility! (Located right outside any major airport.) This is our favorite shipping method because it's Next Flight Guara...

  • Where do we ship?

    If you happen to live in 49 of our 50 glorious states, WE SHIP TO YOU via Overnight Priority Fedex or Southwest Air Cargo. Alaskans: Your flowers have to be shipped Air Cargo for pickup near the airport, so there will be an extra fee. (Sorry guys, we know you already have to pay like $10 for an ...

  • Ship Your Flowers To A FedEx Station - Hold for Pickup

    WAITING FOR DELIVERY IS THE WORST. Instead of playing that game, you can schedule your flowers to be shipped to the nearest FedEx Station to hold for pickup. That way, you can pick up at your convenience and say something fabulous upon arrival like, "I'm here for the dahlias, Benjamin." Read mor...

  • I won't be home to receive and sign for my flowers. What should I do?

    Answer: Schedule your flowers to be shipped to the nearest FedEx Station to hold for pickup. This way, you can pick up your delivery on your time. If you've missed your delivery due to leaving your home the exact 4 minutes FedEx arrived, you will need to coordinate directly with FedEx to determ...

  • Do you offer Free Shipping?

    *Stands up tall like Rafiki thrusting Simba over Pride Rock: YES WE DO! Orders above $500 qualify for free Air Cargo Shipping within the major 48 states*. PARTY. Orders above $500 also qualify for free Overnight Shipping or a $25 fee, depending on your location. PARTY. Orders below $500 have a f...

  • What happens if tracking says my flowers are delayed?

    You are 100% allowed to cuss FedEx out, but there is no need to freak! If your flowers get hung up with FedEx Overnight Priority, you will receive them the following day. Even with a delay, your blooms will more than likely be as resilient as a Royal who’s just given birth. Here’s what needs to...

  • Can you ship around holidays like Christmas, Thanksgiving, etc?

    We would love it if holidays could stop falling on Wednesdays. Here's why holiday shipping throws a kink in overnight flower deliveries: We can't ship the DAY BEFORE a holiday because FedEx isn't open to deliver the next day. (Rude.)  We can't ship ON a holiday because everyone's closed. (Aka dr...

  • How does COVID impact shipping?

    Can we write a Burn Book about COVID, already? Shipping volume has WAY increased since we all became pandemic darlings, so there is always an increased chance of shipping delays. HOWEVER: Flower Moxie has many, many wholesalers across the US, as well as pick-up and Air Cargo options. This minim...

  • Shipping vs Local Pick-up? Which is better?

    Go ahead and review shipping options by state, but know this: Pick-up gives you the most control. *Cue clap of thunder. We strongly encourage customers to avoid overnight shipping whenever possible. Although it may be a drive, the benefits outweigh the hassle: When picking up from a wholesaler,...

  • What if I missed my flower delivery?

    We've all seen the Broad City episode where Abby misses her hot neighbor's delivery and has to endure package purgatory to track it down. We don't want this for you, boo! Though we always require a signature when shipping your flowers, it seems to be up to the driver's discretion whether they le...

  • What time will my flowers arrive?

    We HEAR you. And there is NO shame in being a curtain-twitcher while waiting on your flowers. It's exciting! When shipping FedEx, we always roll with Overnight Priority, which typically means the flowers will be delivered: By noon in all major cities. POP DAT MID MORNING BUBBLY! Later on in the...

  • Can I cancel or postpone my order?

    *Tear. Is this because we made a joke about being as reliable as herpes? No Order Cancellations, Postponements, or Refunds are permitted 30 days or less from your scheduled delivery date as the flowers have already been purchased and secured. No Exceptions. Our cancellation policy does not cove...

  • Can I change my delivery date? Or shipping address?

    In most cases, yes! Simply email orders@flowermoxie.com and include the following: Order Number Name Requested Delivery Date and/or Shipping Address change Please be mindful that we STRONGLY encourage receiving your flowers 3 days before your event to give you 1 prep day and 2 design days, as we...

  • Do you ship to Canada?

    Currently we only ship within the United States due to the high expense of international shipping and potential for delays. Bummer, eh? HOWEVER, we have had success with couples who live close to the border crossing over to pick up from a FedEx holding facility. If you live near the USofA, and a...

  • Do you ship to Hawaii?

    *Ugly cry. We unfortunately do not ship to Hawaii anymore. To protect native flora, Hawaii's Agricultural Department is super strict on what they allow through Customs. They also do not provide a comprehensive list of what flowers/greenery are restricted. This sometimes results in flower shipmen...

  • Where's my Tracking Number?

    You will likely get your tracking number a mere few hours before you receive your flowers. Here's why: All flowers are shipped overnight and sent out at the end of the day. This helps keep the flowers in a cooler for as long as possible. Our wholesalers pull and pack flowers in the morning and t...