Shipping Questions

  • Where do we ship?

    If you happen to live in 48 of our 50 glorious states, WE SHIP TO YOU via Overnight Priority UPS and FedEx. Alaskans: Unfortunately, we can't ship to your beautiful state right now. Why? Well, it's a bit like trying to airlift a snowman to the Sahara—shipping flowers up to Alaska is no easy feat...

  • I won't be home to receive and sign for my flowers. What should I do?

    Answer:Schedule your flowers to be shipped to the nearest UPS Station to hold for pickup. This way, you can pick up your delivery at your time. If you've missed your delivery due to leaving your home exactly 4 minutes before UPS arrived, you will need to coordinate directly with UPS to determin...

  • Do you offer Free Shipping?

    *Stands up tall like Rafiki, thrusting Simba over Pride Rock: YES WE DO! Orders above $150 qualify for FREE SHIPPING within the major 48 states*. PARTY. Orders below $150 have a flat shipping fee of $50. REALITY. *We currently do not ship to Hawaii, Alaska or Puerto Rico.

  • What happens if tracking says my flowers are delayed?

    You are 100% allowed to cuss UPS out, but there is no need to freak! If your flowers get hung up with UPS Overnight Priority, you will receive them the following day. Even with a delay, your blooms will more than likely be as resilient as a Royal who’s just given birth. Here’s what needs to hap...

  • Can you ship around holidays like Christmas, Thanksgiving, etc?

    We would love it if holidays could stop falling on Wednesdays. Here's why holiday shipping throws a kink in overnight flower deliveries: We can't ship the DAY BEFORE a holiday because UPS isn't open to deliver the next day (I know, rude). We can't ship ON a holiday because everyone's closed (aka...

  • What if I missed my flower delivery?

    We've all seen the Broad City episode where Abby misses her hot neighbor's delivery and has to endure package purgatory to track it down. We don't want this for you, boo! Though we always require a signature when shipping your flowers, it seems to be up to the driver's discretion whether they le...

  • What time will my flowers arrive?

    We HEAR you. And there is NO shame in being a curtain-twitcher while waiting for your flowers. It's exciting! When shipping UPS, we always roll with Overnight Priority, which typically means the flowers will be delivered: By noon in all major cities. POP DAT MID MORNING BUBBLY!! Later on in the...

  • Can I cancel or postpone my order?

    *Tear. Is this because we made a joke about being as reliable as herpes? No Order Cancellations, Postponements, or Refunds are permitted 30 days or less from your scheduled delivery date, as the flowers have already been purchased and secured. No Exceptions. Our cancellation policy does not cov...

  • Can I change my delivery date? Or shipping address?

    In most cases, yes! Simply email orders@flowermoxie.com and include the following: Order Number Name Requested Delivery Date and/or Shipping Address change Please be mindful that we STRONGLY encourage receiving your flowers 3 days before your event to give you 1 prep day and 2 design days, as we...

  • Do holidays affect deliveries?

    Yes, holidays can affect deliveries. During major holidays such as Labor Day, Memorial Day, Thanksgiving, Christmas, and New Year's Day, couriers, fams, and wholesalers may not work or deliver. This can impact delivery schedules and our ability to provide support for any issues. We recommend mind...

  • Do you ship to Canada?

    Currently, we only ship within the United States due to the high expense of international shipping and potential for delays. Bummer, eh? HOWEVER, we have had success with couples who live close to the border crossing over to pick up from a UPS holding facility. If you live near the USofA and are...

  • Do you ship to Hawaii?

    *Ugly cry. We unfortunately do not ship to Hawaii anymore. To protect native flora, Hawaii's Agricultural Department is super strict on what they allow through Customs. They also do not provide a comprehensive list of what flowers/greenery are restricted. This sometimes results in flower shipmen...

  • How soon do I need to order supplies to arrive in time for my wedding?

    It is best to order your supplies at least 14 days before the date you need them. We do offer expedited shipping, which is recommended if your event is less than 14 days away.

  • Where's my Tracking Number?

    You might get your tracking number just a few hours before you receive your flowers. Here's why: While flowers are usually shipped from the farm the day before you receive them, there's a chance we won't receive tracking numbers until the flowers reach the US. As a result, we might receive track...